
In September 2012, Rehana Hussain made a claim of homelessness to the London Borough of Waltham Forest, her local authority. She had been renting a housing association property where she lived with her young daughters.
From early 2012, she had become the victim of persistent harassment and serious anti-social behaviour from the son of a neighbour, who habitually spat at her, racially abused her, made throat-slitting gestures towards her and, on ten occasions, smeared faeces on her car and front door. Despite repeated reports to the housing association and to the police, her nightmare continued.