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11 October 2018

Trouble in the happy factory: Pret A Manger faces its biggest crisis yet

The tragic deaths of two customers have left the sandwich chain strugging to maintain its image of wholesomeness and honesty. 

By Arun Kakar

It’s difficult to say when, but at some point over the last ten years Pret A Manger became ubiquitous. With more than 530 branches in the UK – and 300 in London alone – the grab-and-go trailblazer has posted growth figures for 34 consecutive months, according to its annual reports. Pret A Manger is the Metro of coffee shops: huge numbers of commuters will pick one up every day. 

Founded in 1983 by Jeffrey Hyman in the leafy London neighbourhood of Hampstead, Pret A Manger was soon liquidated. In 1986, however, it was started again by Julian Metcalfe and Sinclair Beecham, who opened their first Pret A Manger on Victoria Street, near one of the capital’s biggest transport hubs. A third of the business was sold to McDonalds in 2001, and bought out by private equity giant Bridgepoint for £364m in 2008. It was sold again in May to German investment fund JAB holdings and will give its 12,000 employees £1,000 each when the deal is completed as a way of “thanking the people who really matter”.

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