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8 December 2006updated 27 Sep 2015 2:33am

Observations from a hospital waiting room II

Bright's running commentary from the Whittington

By Martin Bright

After an hour’s wait we have finally seen a nurse but meanwhile overheard the following call from a desperate but admirably calm member of staff. “We are overflowing. You need to get someone from management down here now. It’s mad.” But the new entrance does look very smart.

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