Don’t be such a sucker

The bad guys of British business are out to get you, writes David Cox, but you can hit them where it

Hanging on while call-centres prepare to respond to our valued inquiries in their own good time is surely one of the joys of modern life. Nice classical music soothes nerves usually still jangling from a battering by inane keypad option commands. But this enforced cultural refreshment does not come cheap.

To summon up your Vivaldi concerto, you usually have to dial an 0870 number.