Another week, another government blunder on Universal Credit. Most attacks on Iain Duncan Smith have been about the administrative shambles at the top. But there are problems just as serious on the ground – and eight million unemployed and low income claimants will suffer the consequences. Here are five key problem areas we can expect to hear more about as a larger number of claimants are transferred to the new benefit.
Under the new system, all benefit claimants will ultimately have to apply for and manage their benefits online. Many will be unable to do this. Citizens Advice Bureau (CAB) research released last month suggests two-thirds of their clients will fail without significant help. For some, it’s a lack of digital skills and confidence. The government promises support – but it’s hard to imagine austerity-obsessed ministers laying on tailored training sessions for several million claimants. Cash-strapped charities and councils are not likely to plug the gap either.
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